Bongo Brief in September '24

We are pleased to announce the most recent improvements to our GPS tracking software, which are intended to increase usability, security, and overall functionality. Inspired by user feedback and industry requests, these improvements provide additional features and integrations. They ensure you have the best tools for your tracking needs. Discover the new features and learn how they can improve your business operations.

Features 1: Advanced CRM Features for User Hierarchy - Bongo IoT

We are rolling out new enhancements to our CRM system that simplify support ticket management across various user levels. These updates improve communication and tracking, making the software more efficient for all users.

Web Application CRM Tab Updates:

Ticket Submission:

Resellers and Companies are now able to submit tickets to their direct upper management.
Admins will get notifications when Resellers submit tickets.
Resellers will receive notifications when Companies submit tickets.

Notifications:

Users will receive alerts when:

A new ticket is assigned to them.
They receive a reply.

Clicking on these alerts will take users directly to the relevant ticket.

Mobile Application:

Consistent Changes:

The CRM enhancements introduced in the web application are also implemented in the mobile app.
Notifications on the mobile app will also link users directly to the tickets.

Benefits:

Improved Communication: Makes it easier to track and manage tickets across different user levels.
Streamlined Workflow: Clear notifications and filtering options help users stay organized and work more efficiently.
Flexibility: The same features are available on both web and mobile platforms, ensuring consistent functionality.

Features 2: Simple Item Tracking in Job Module - Bongo IoT

We’re thrilled to introduce new features in our Job Module that simplify item tracking and management during job planning and execution on both web and mobile applications.

Web Application:

New Item Management Screen:
A new screen allows you to manage items related to each job, making it easy to add and track items.
Job Tracking and Reports:
Live Tracking and Job List: You can now add items at checkpoints during a job, such as when loading or unloading goods, and update details directly in the system. Track everything from the web interface or the driver app.
New Job Report: A new report provides detailed information about items loaded and unloaded during jobs, helping you keep track efficiently.

Mobile Application:

Item Management at Checkpoints:

Job & Checkpoint List: Easily add and manage items at different checkpoints. For example:

Loading Items: Add details manually or use QR codes to scan items, including quantity and weight.
Unloading Items: Update the system when items are delivered to ensure all items are accurately accounted for.

Additional Features:

Manual and QR Code Entry: Enter item details manually or scan them using QR codes for a quick and error-free process.

Benefits:

Simple Item Tracking: Easily track items during loading and unloading at checkpoints.
Flexible Management: Modify job details anytime for accurate tracking and reporting.
Detailed Reports: Obtain comprehensive reports on item handling for better management.

These updates make it easier to manage and track items during jobs, ensuring everything is recorded accurately and efficiently.